MEDINA – Due to recommendations issued by the Ohio Department of Health and Gov. Mike DeWine, the Regional Income Tax Agency has suspended all in-person taxpayer assistance effective March 14 until further notice.

Assistance was planned in the city of Medina at the Medina Community Recreation Center March 14 and Saturday, April 4.

“We hope to get these events rescheduled after the threat of COVID-19 is relaxed or removed,” Medina Mayor Dennis Hanwell said.

This includes all Taxpayer Assistance Events hosted by member municipalities as well as in-person service provided in all of the RITA offices.

“We believe it is in the best interest of public and employee health and safety to temporarily suspend these services,” RITA said in a statement.

RITA’s call center will remain open and available for taxpayer calls. In addition, RITA offers several secure, simple and convenient online ways to file returns, make payments, review account information, even send a message to a RITA agent through MyAccount, all available at

As a reminder, the municipal filing deadline, by statute, mirrors the State of Ohio income tax filing deadline of April 15. As discussion continues at the state and federal level about the extension of the income tax filing deadline, RITA will reconsider the resumption of in-person service.

“We will continue to keep you apprised of developments,” RITA stated.

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